Shipping Information

 

Shipping Within Australia

We offer express shipping within Australia at a flat rate of $15 AUD per order.

All orders are dispatched from Noosa Heads on Queensland’s Sunshine Coast. We currently deliver within Australia only.

Order Processing & Dispatch

We aim to dispatch orders placed before 12pm Queensland time on a business day that same day. Orders placed after this time are generally dispatched the next business day.

We dispatch Monday to Friday, excluding public holidays. During busy promotional periods, processing may take longer.

You’ll receive an order confirmation email after completing your purchase. If it doesn’t appear, please check your spam or junk folder.

Delivery & Tracking

Once your order has been dispatched, we’ll email you a tracking number. Tracking updates may take a little time to appear after your parcel is handed to the carrier.

Dispatch time is the time taken to prepare and send your order. Delivery time begins after dispatch and depends on your location and the carrier.

Express shipping does not guarantee next-business-day delivery to every address. Public holidays, peak periods and carrier disruptions may affect delivery times.

Delivery Addresses & Collection

Please check your delivery address carefully before completing checkout.

If you notice an error, contact us as soon as possible. Address changes may not be possible once your order has been packed or dispatched.

If a parcel is returned because an incorrect address was supplied or it wasn’t collected within the carrier’s collection period, additional postage may apply to resend it. We’ll explain any applicable costs before proceeding.

If you authorise a parcel to be left unattended, please choose a secure location.

Delayed, Missing or Damaged Parcels

If your order is delayed, appears to be missing or arrives damaged, please contact us with your order number and details of the issue.

For damaged parcels, photographs of the packaging and affected items can help us investigate.

We’ll work with the delivery carrier to investigate and arrange an appropriate resolution. Your rights under Australian Consumer Law continue to apply after your order has been dispatched.

Need Help?

For shipping enquiries or to request a tax invoice, please use our Contact Us page. Include your order number so we can assist you promptly.