Shipping Information

You are shopping on our Australian & New Zealand site, all prices stated below are in Australian Dollar (AUD$). All orders are dispatched from the Noosa, Sunshine Coast, Queensland Australia.

All Shipping Rates are calculated during the checkout process

Outside of Australia, including New Zealand we use DHL Express, see timeframes below

Our distribution centre, along with our delivery partner Australia Post, are working hard to ensure you receive your items as quickly as possible. Due to extended COVID-19 lockdowns and high parcel volumes, customers may experience delivery delays.

What to expect once you have placed an order:

  1. After ordering, you'll receive a confirmation email with receipt of your purchase.

  2. Immediately our Dispatch Team will receive details of your order and it will be processed, ready to be fulfilled.

  3. Once your order has been fulfilled you will receive an email with a tracking number.

  4. All orders before 12pm will be dispatched the same day, after 12pm they will be dispatched the next day. All shipments are sent on business days only, Monday to Friday. No shipments are sent on public holidays. 

  5. All orders are shipped from our warehouse in Noosa Heads on the Sunshine Coast, Queensland, Australia
    * If you require a tax invoice please contact us and we will email you a copy to minimise paper usage

    Once an item has left our warehouse they are the responsibility of our shipping partners and VYB Active can not be held liable for items lost in transit, an item 'left in a safe place' and not collected or an item not collected from a post office or Po Box within the nominated time frame of Australia Post, or if an address is entered incorrectly by the customer whilst placing an order. 


SHIPPING WITHIN AUSTRALIA

SHIPPING OPTION

DELIVERY TIME

Australian Standard Shipping 

 3-5 BUSINESS DAYS

Australian Express Shipping 

 1-2 BUSINESS DAYS


SHIPPING INTERNATIONALLY VIA DHL EXPRESS

SHIPPING COUNTRY

DELIVERY TIME

NEW ZEALAND

 3 BUSINESS DAYS

SINGAPORE

 3 BUSINESS DAYS
USA  3 BUSINESS DAYS
UK   4 BUSINESS DAYS


*Please note that VYB Active is not liable for any freight charges, international duties or taxes incurred by delivery, refused shipment or unclaimed goods.

During December and busy trading periods delivery times may vary due to a high volume of orders.

Any concerns regarding your order please Contact us via our contact page