RETURNS & EXCHANGES FOR PRODUCTS PURCHASED ONLINE
Although we hope you love all your items, we have a returns policy in place if you are not 100% happy with your purchase.
We will provide a refund, excluding postage, for all full price items that adhere to the below conditions.
Items purchased with a discount due to a sale, special offer or discount code, are FINAL and CAN NOT be returned for a refund.
CONDITIONS FOR RETURNS:
- Items must be returned within 10 days of receiving your order
- All original tags must remain attached and in the original bag
- Item(s) must be unworn, not been washed and returned in original condition
CONDITIONS FOR EXCHANGES:
If you require an exchange for another size, please send your items back to us and as long as your items adhere to the above conditions, a credit note will be issued to you, to allow you to purchase the size/ item you require.
We recommend choosing carefully to avoid disappointment, so please contact us if you have any questions regarding the item. Any items returned outside the 10 day return period, or in a condition that indicates being worn or washed in any way, including make-up marks, smell of detergent will not be accepted for return. We reserve the right to reject items that do not comply with the above conditions, and will return the item to sender.
HOW TO RETURN AND EXCHANGE ITEMS
- Contact us via our contact page and give the reason for your return or exchange. If your item is faulty in anyway, please include photos of the fault
- Ensure all tags are intact are placed in the original bag they were received in and items are unworn as per the conditions above
- Send the item back to us by Registered Post with a tracking number. Please ensure you hold on to the tracking number to ensure a safe return. Expenses associated with postage shall not be refunded on any return items.
Post your item to:
VYB Active Returns
PO Box 733
- Once received, if we discover the item is not in its original condition, we reserve the right to refuse a refund, or exchange.
Once your package is received by us, your refund or credit note will be processed within 24hrs.
Refunds will be made to the credit card, afterpay or Paypal account which was used to purchase your items.
Refunds are given on garments only and exclude any shipping charges incurred by the customer on the original order or the return. Shipping charges will be deducted from any refunds.
Please note VYB Active cannot be held liable for any items lost in transit, so keep the tracking number safe!
If we are unable to deliver the item you ordered, the item is faulty/damaged or the item is not what you ordered, we will refund you for the total amount of your order.
Refunds can only be credited back to the credit card or PayPal account that was used to make the original purchase. The refund will be processed as soon as the items have been received by VYB Active and you will be notified by email once completed. Please allow 5-10 business days from the day we have processed the refund for your account to be credited.
Instructions for Faulty Goods Returns:
1. Contact us via our contact page with an explanation and images of the issue
2. We will send you a pre-paid bag by express post to return the product in
3. Once you received the pre-paid bag, pack the product into the bag and post them at any post office/ or post box.
4. Once received by us, we will notify you and inform you when you will receive an exchange or refund.
- Refunds are given on garments only, this does not include any associated shipping charges from the original purchase or return.
- Please note that we do not offer credits or refunds if you would like to change your product to another product of less value.
If you have any queries regarding the returns and exchanges process, do not hesitate to contact us via our contact page